Frequently Asked Questions

• QWhat are you finance options?

  Our finance rates are personalised to the individual, using information from their credit profile.

• QHOW DO I APPLY?

  To make this process as quick and easy as possible, Apply online to start the process. 

• QWhat are you fees and charges?

  Fees and charges are calcuated on each individual application factoring in loan amounts, terms, repayment options etc.

• QWHO IS ELIGIBLE FOR ASSISTANCE?

  Customers who are experiencing financial difficultly as a result of COVID-19 may be eligible for hardship support.

• QI HAVE BEEN IMPACTED BY COVID-19. WHAT DO I NEED TO DO?

  For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:

  a) Separation certificate (termination of employment)
  b) Evidence of employment contract not being renewed
  c) Jobseeker Payment / Newstart application or evidence of payments
  d) A recent payslip dated within the last three months OR
  e) 2 consecutive months of bank statements
  f) Any relevant medical certificates
   

  For commercial loans, provide evidence of direct or indirect impacts to business.

  Apply online to start the process.

• QHow long does it take to get approval?

  It varies between each individual submission but our Business Manager's will usually have a credit decision for your application within 48 hours.

• QIF YOU REQUIRE HARDSHIP ASSISTANCE THAT IS NOT RELATED TO COVID-19

  Provide all documentary evidence, e.g. a current Statement of Cash Flows, Profit & Loss Statement, Balance Sheet.

  Apply Online to start the process.

• QWHAT HAPPENS TO MY CAR LOAN IF I LOSE MY JOB OR I THINK I MAY LOSE MY JOB?

  Mazda Finance is committed to assisting customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.

  Should you lose your employment because of COVID-19, you may be eligible for financial support.

  Apply online to start the process.

• QWHAT HAPPENS TO MY CAR LOAN IF MY BUSINESS IS FORCED TO CLOSE?

  If your business has been forced to close due to COVID 19, you may be eligible for financial support.

  Apply online to start the process.

• QOTHER BANKS ARE OFFERING TO DEFER PAYMENTS. I WOULD LIKE TO DEFER MINE. WHAT CAN I DO?

  We review and assess each customer’s needs on a case-by-case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.

  If you have been affected by COVID-19, you may be eligible for financial support.

  There are some general guidelines that will apply if you defer your payments:

  The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
  Interest will continue to be charged on the loan during the deferred period

  Apply online to start the process.

• QI WOULD LIKE TO CONTINUE TO PAY MY LOAN HOWEVER; I WOULD LIKE TO REDUCE THE PAYMENT AMOUNT. IS THIS

  If you are currently paying above your repayment amount, you can simply stop paying the additional amount and revert to your advised payment amount. You do not need to call or email us as long as you are maintaining your payments.

  If you are not paying above your repayment amount, you will need to apply for hardship.  We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:

  The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
  Interest will continue to be charged on amended or deferred loans

  Apply online to start the process.

• QIF I APPLY FOR HARDSHIP ASSISTANCE, WILL MY CREDIT FILE BE NEGATIVELY IMPACTED?

  In terms of your repayment history, if you maintain your payments under the hardship arrangement then this will not affect your credit file.

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