SUPPORT FOR CUSTOMERS
At Mount Gravatt Mazda, we understand we are living in uncertain times. If you are experiencing financial hardship find out below how we can help.
Sometimes unforeseen circumstances can affect your financial situation. If you have or think you may miss a Mazda Finance loan payment in the future, please contact us or Mazda Finance directly. Our business managers can get you in touch with the Mazda Finance team who will take the time to understand your individual situation and provide you with the most supportive options to get you back on track.
Unforeseen factors like loss of employment, family breakdown, illness, injury or even the death of a family member can affect your financial position. This can be hard to deal with, but it’s important to understand that Mazda Finance is here to support you. If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Mazda Finance can assist you.
If you are a Mazda Finance customer and have been personally impacted by COVID-19, Mazda Finance can provide additional financial support.
If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires, and drought can heavily impact your financial situation. The Mazda Finance team can take you through a range of options to ease the pressure based on your individual circumstances.
What is Financial Hardship Assistance
To support customers during unexpected, short-term changes to their circumstances, they can apply for a change to their loan agreement with Mazda Finance us to help them get back on track. If you apply, this change does not affect your credit rating but may extend the term of your loan and affect the interest that you pay. Refer to the FAQ “What types of assistance can I apply for?” for more information about the common types of support offered.
Financial Hardship Application
By completing your hardship application online, Mazda Finance can quickly and easily review your application and get you a decision faster.
WHO IS ELIGIBLE FOR ASSISTANCE?
Customers who are experiencing financial difficultly as a result of COVID-19 may be eligible for hardship support.